About Us
Our Vision Statement
Informed, Literate, and Engaged Communities
Our Mission Statement
To Inform, Educate, Inspire, and Entertain
Our Guiding Principles
Responsiveness - We are proactive in identifying the needs and responding to the changing look of our communities.
Accessibility and Capacity - We eliminate barriers so that all community members may have full access to library resources.
Communication - We connect with our diverse community in creative and proactive ways to let them know how the library can enrich and improve their lives.
Inclusiveness - We respect and celebrate the diversity of the communities we serve.
Teamwork & Collaboration - We partner with community, government, business, and cultural groups to strengthen and enrich our communities.
Our Organizational Values
Excellence in Public Service
- We greet customers with enthusiasm and energy and make customers feel important.
- We are passionate about helping people and show a genuine interest in resolving problems.
- We are knowledgeable and capable and we follow up to be sure the customer is satisfied.
- We treat every customer as if they are the only customer.
- We greet every customer with a smile and show by our face and body language that they are welcome.
- We acknowledge a customer's presence and give them personal attention.
Inclusiveness
- We are culturally sensitive and respectful of different attitudes and behaviors.
- We treat everyone with fairness and an open mind.
Integrity
- We are ethical in our behavior and committed to serving the customer.
- We are honest and sincere with our customers.
- We are truthful and candid in all our communications.
- We conduct business in an open and above board manner with no hidden agendas.
- We handle all customer confidential matters with discretion and tact.
- We maintain an objective attitude and we are non-judgmental.
- We assure customers that every question is legitimate and important.
Teamwork
- We value our differences and are able to set aside our own opinions to reach consensus.
- We engage in respectful dialogue and discussion, practice active listening and use interactive processes to reach decisions.
- We act with self-confidence and maturity.
Innovation
- We are open-minded and we allow people to take risks.
- We value everyone's perspective and we accept that everyone adapts to change differently.
- We value creative thinking and continuous learning.
- We have a can-do attitude.
Flexibility and Balance
- We value personal development and continuous learning.
- We empower employees to assess problems and take action.
- We encourage the attitude that rules and procedures should facilitate customer service and not impede it.
- We work and act under the assumption that there is always a more efficient and effective way to do business.