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Frequently Asked Questions
What is Books-by-Mail?
Books-by-Mail is an award-winning program that is available to all qualifying San Diego County residents.
Who can receive service?
You are eligible for Books-by-Mail if you:
• Are temporarily or permanently homebound.
• Have a disability or are ill.
• Are the caregiver to someone who is ill.
You may also be eligible for service if you lack transportation or live in a remote area of San Diego County that is far from a library or a mobile library stop.
How are books selected?
Each customer fills out a detailed application about his or her reading interests. Applicants are asked to list their favorite genres and authors.
The reader can select from various reading formats, i.e. regular print and/or large print books, audio books, only paperbacks, no large or heavy books and magazines. Customers/Readers are welcome to make specific requests. Staff makes selections based on the individual's reading profile.
Readers automatically receive a new bag as soon as the current one is returned. A maximum of six items per bag can be mailed. The check out period for each item is three weeks. The items can be renewed if no one is waiting.
Which types of materials are available?
Readers can check out books, magazines, and audio books (CDs and cassettes). At this time it is not possible to check out DVDs, videos, newspapers, or interlibrary loan materials.
Is there any cost for this service?
For all qualifying residents, Books-by-Mail is a free service. All postage is pre-paid and your San Diego County Library card is also free.
Books are returned to the library in the mailing bag in which they arrive. While there are no fines for late returns, fines are incurred for lost or damaged items.
How do I apply for Books-by-Mail?
To find out if you qualify for the Books-by-Mail program, please call toll-free: 1-866-279-9629 or email us at books.bymail@sdcounty.ca.gov.
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What do customers say about Books-by-Mail?
"Whoever came up with the idea of Books-by-Mail - Thank You! For a shut-in this has been a lifeline. Depression has turned into hope."
Vista Resident
"Just wanted to thank you for all the thought you put into choosing the selection for my sister-in-law. It was a perfect choice for her."
Fallbrook Resident
"I just wanted you to know how much mom and my entire family appreciate what you and the library do for her."
Out-of-State Relative
"Thanks again for your faithful service to the visually handicapped. It is truly a blessing that all of you are there to help."
San Diego Resident
"Thanks for doing such a good job picking out books for me to read. Makes the day a little less boring."
El Cajon Resident
"Thank you so much for your help. You are the greatest and provide such a wonderful service."
Ramona Resident
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Awards Received
National Association of Counties
"Best of Category" Achievement Award, 2003
American Library Association
Bessie Boehm Moore-Thorndike Press Award, 2003
California State Association of Counties
Merit Award, 2002
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